FAQ
1. Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), as well as secure payments through PayPal, Apple Pay, and Shopify Payments.
Can I change or cancel my order after placing it?
We process orders quickly, but we will do our best to accommodate changes. Please contact us at thevolerstudio@gmail.com immediately (within 1 day) with your order number. Once an order has been shipped, we cannot make any changes or cancellations.
Do you offer gift wrapping or gift messages?
Yes! During checkout, you will have the option to include a personalized message. Your note will be printed on a complimentary greeting card and shipped with your order. Additionally upgrade to premium gift packaging (magnetic boxes, wooden boxes, or acrylic spheres). Browse our Premium Wrapping collection on the site.
For custom requests, please contact us—we aim to fulfill all your specific packaging needs.
2. Shipping & Delivery
Where do you ship?
We currently ship to US, Canada, Europe, Australia and some Asian countries Please check our Shipping Policy page for full details.
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your items and your shipping destination. We offer free US Shipping on all orders over $100
How long will it take to receive my order?
Our standard processing time is 1-3 business days. Shipping times are typically:
- Domestic (US/Canada): 3-7 business days
- International: 7-21 business days
You will receive a tracking number via email once your order has shipped.
What should I do if my tracking shows 'Delivered,' but I haven't received it?
Please first check your mailbox, porch, and with neighbors. If you still cannot locate your package after 2 business days, please contact the shipping carrier directly with your tracking number. If the issue persists, contact us info@volerstudio.com
3. Returns & Exchanges
What is your return policy?
We offer a 30-day money-back guarantee on all unused items in their original packaging, starting from the date of delivery. Personalized items or items marked 'Final Sale' cannot be returned.
How do I initiate a return or exchange?
How do I initiate a return or exchange? Please email us at info@volerstudio.com with your order number and the reason for the return/exchange. We will provide you with a Return Authorization Number (RAN) and detailed instructions.
Will I have to pay for return shipping?
Customers are responsible for all return shipping costs
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.